Shipping Policy

We strive to make the ordering and delivery process as simple and seamless as possible. Should you have any questions or encounter any issues, our customer service team is always here to help.

Ordering Process

To purchase products from BooTots, simply click the Add to Cart button on the product page for the items you wish to buy.

Please ensure that you have selected the correct specifications (such as size or style). Once confirmed, click Secure Checkout. Enter your shipping address accurately on the designated page, then click Continue to Shipping Method.

On the Shipping page, you can review your address details. We offer free shipping — as a token of our appreciation for choosing BooTots, we cover all shipping costs. Next, click Continue to Payment Method.

We offer a variety of payment options at checkout. At BooTots, all transactions are protected by SSL encryption, ensuring a safe and secure payment environment.

For customers in the United States: iDEAL For customers in Canada: Bancontact

After selecting your preferred payment method, click Complete Order. You will be redirected to the secure payment page for your chosen method; please follow the on-screen prompts to finalize your purchase. If you encounter any issues while placing your order, please feel free to contact us.

Delivery in 6–10 Business Days

Found something you love on our website? We know you’re eager to receive your items! We process every order with care and typically ship within 1–2 business days. Once dispatched, the average delivery time is 6–10 business days. You will automatically receive an email containing tracking information as soon as your package has been shipped. You can also check the status of your delivery at any time via the My Orders section on our website.

Please note that the delivery times mentioned above are estimates. In certain circumstances — such as during peak shipping periods, international transit, or public holidays — delivery may take longer than expected.

If your order does not arrive within the estimated timeframe, please reach out to us. Our customer service team will be happy to look into the situation and assist you in finding an appropriate solution. For BooTots customers, we ship orders via ChinaPost or DHL.

Do you have any questions regarding your order or delivery? Our customer service team is ready to provide one-on-one assistance.

Shop with peace of mind — free shipping on all orders. Every package is insured and includes a tracking number, ensuring a completely risk-free shopping experience on our website. There are no hidden fees; all shipping is entirely free of charge.

Returns

Upon receiving your items, you are entitled to a “cooling-off” period (return window) of at least 14 days. If you are not completely satisfied with your purchase, you may return it — no reason required. Please ensure that the items remain in brand-new condition.

Have questions about our return policy? Please refer to the page about your right of withdrawal (right to return). Of course, you are also welcome to contact us directly if you need personal assistance.

Package Returns

BooTots incurs shipping costs when a package is delivered to your address or held at a post office. If a package is refused or remains uncollected at the post office past the holding period, it will be automatically sent back to our supplier. In such cases, we reserve the right to deduct a €15 fee from your refund.

Contact Us

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