Refund policy
Refund Policy
14-Day Right of Return
Sometimes you may wish to return an item—for example, if it does not meet your expectations, or if you have simply changed your mind and would like to exchange it for a different size or color.
By law, you are entitled to a 14-day return period, starting from the date you receive your order. This is known as the "right of withdrawal."
Exchanging Items
Would you like to exchange an item for a different product, size, or color? No problem! Please get in touch with us via our contact form, providing your order number (starting with #SAM…) and details regarding the item you wish to exchange.
How to Process a Return
- Please notify us of your intention to return an item using our contact form so that we can prepare for your refund.
- We will send you instructions on how to proceed with the return.
- Please include the completed return form inside your package.
- Send the package to the address provided on the return form.
- Please email us the shipment tracking number (Track & Trace code) so that we can process your refund as quickly as possible.
Please note: If you do not notify us in advance or fail to include the return form in your package, we will be unable to identify your shipment and, consequently, will not be able to process your refund.
Canceling an Order
You may cancel your order within 24 hours of placing it. After this period, the order will enter the processing stage and can no longer be canceled. However, once the item arrives, you may choose to return it if you decide you no longer need it.
Return Shipping Costs
If a return is made for personal reasons (e.g., ordering the wrong item, selecting the wrong size, or simply changing your mind), the return shipping costs are the responsibility of the customer. The exact cost will depend on the shipping carrier you choose. If the return is due to an error on our part (e.g., the item received is damaged, defective, or incorrect), the customer will not be charged for return shipping.
We recommend using ChinaPost to send back your return.
Non-Returnable Items
For hygiene reasons, items that come into direct contact with human skin cannot be returned. Such items include, but are not limited to: undergarments, intimate apparel, swimwear (bikinis, one-piece swimsuits, swim trunks), hair clippers, shavers, hair care products, skincare products, earrings, nail/pedicure supplies, false eyelashes, and beauty accessories.
Received a defective item?
We apologize for the inconvenience! If an item arrives damaged, please contact us. We will send you a replacement free of charge. In the rare event that this happens again, we will provide a full refund.
Sender’s Responsibility
The sender is responsible for the package being shipped (including in the case of returns). Please ensure you obtain a tracking number (Track & Trace code) and include the return form inside the package.
Warranty
Each item is covered by its own specific warranty. If no warranty information is provided, please contact us.
Contact Us
Please get in touch with us via the contact form on our website.